Return & Exchange Policy
Section 1: Return and Exchange Policy
NL strictly follows mentioned below terms and conditions for return and exchange:
If you receive an order with item(s) that are not in their original condition (Sealed opened), defective/damage or received incorrect order then you can return it to NL within 7 days of the item(s) delivery. NL e-Store will only accept return and exchange for purchase made from NL e-Store .
If you choose to return the order, you will be required to inform our customer services department by calling on (111 647 428) and by sending an e-mail to (firstname.lastname@example.org). Kindly clearly mention that why would you like to return your order. Please return the item(s) in their original packing.
Replacement shall only be entertained if the customer wants to exchange within same category depending upon the availability of the stock. All returns will be inspected upon arrival in our NL Online warehouse. If NL quality team found that the articles were used, washed, mishandled or not in its original state then we will not be able to consider the return.
*Accessories and discounted Items cannot be exchanged or returned.
Section 2: Refund policy
We do refund in exceptional cases and currently we do not support refund policy for cash on delivery method.
Refund Process: When refund is processed, a credit will automatically be applied to your credit card within 2 weeks. If you have not received a refund in the said period please check your bank account. It may take some time before refund is posted. Sale items cannot be refunded.
Section 3: Shipping
Shipment is free all over Pakistan on order above Rs.1500. On return and exchange your product, you should mail your product to: NL e-store 21-Km, Ferozepur Road Lahore Punjab Pakistan 54400.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Kindly note NLe-store will bear all the shipment cost if NL e-store provided damaged, incorrect or incomplete order otherwise customer will have to bear the shipment cost on return and exchange.
Section 4: Lost Shipping Policy
We keep track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 7 days of dispatch kindly contact our customer services department (111 647 428) or email us (email@example.com).