Return & Exchange Policy
Section 1: Return and Exchange Policy
NL strictly follows mentioned below terms and conditions for return and exchange:
We try our level best to facilitate our valued customers to exchange their Product (s) purchase made from online, under the following terms and conditions.
Customers can exchange articles from NL outlet or E-Store within 14 days from the date of order placement. Product (s) must be in its original condition, Unused with the price label. Nishat Linen will not accept product (s) where proper care instructions are not being followed.
We do not offer a cash refund, instead a coupon will be issued in exceptional cases of the same value to E-Store customers only. The coupon will be valid for 7 days & redeemable on E-Store.
Please do not accept order if the parcel is damaged or seal opened. In case NL outlet is not available in your city then email us at firstname.lastname@example.org along with the order id stating exchange case. If the product is damaged please call immediately at 042 38103311 after receiving the parcel.
Replacement shall only be entertained if the customer wants to exchange within same category depending upon the availability of the stock. All returns will be inspected upon arrival in our NL Online warehouse. If NL quality team found that the articles were used, washed, mishandled or not in its original state then we will not be able to consider the return.
*Accessories and discounted Items cannot be exchanged or returned.
Section 2: Refund policy
We do refund in exceptional cases and currently we do not support refund policy for cash on delivery method.
Refund Process: When refund is processed, a credit will automatically be applied to your credit card within 2 weeks. If you have not received a refund in the said period please check your bank account. It may take some time before refund is posted. Sale items cannot be refunded.
Section 3: Shipping
Shipment is free all over Pakistan on order above Rs.1500. On return and exchange your product, you should mail your product to: NL e-store 21-Km, Ferozepur Road Lahore Punjab Pakistan 54400.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Kindly note NL e-store will bear all the shipment cost if NL e-store provided damaged, incorrect or incomplete order otherwise customer will have to bear the shipment cost on return and exchange.
Section 4: Lost Shipping Policy
We keep track record of our customer shipments after dispatch till smooth delivery with the help of our courier service companies. However, we cannot guarantee you the shipment delivery. If your order is not received within 7 days of dispatch kindly contact our customer services department (042 38103311) or email us (email@example.com).