FAQs

frequently asked questions

Do I need to create a member account?

You can browse our website and add items to your basket without creating an account, and can place the order with guest checkout. But creating a member account will provide you with the following benefits:

  • Making Shopping process easier
  • Save delivery addresses
  • View all previous orders from your account
  • Check your order status before it’s shipped

What if I forget my password?

Click on ‘Forgot Your Password’ available at the login/sign-up page. Enter your email address and click on ‘Reset Password’. A set of instructions will be sent to your registered email to reset your password. After your credentials have been verified, you will be able to create a new password.

How can I update or edit my shipping address details?

First login and click on ‘My Account’. You will be able to edit/update your particulars in your account and save them for future orders. You can also update your password from there.

How do I order online?

To purchase any product on the Nishat Linen eStore, simply click on the item you wish to buy, select the required size/color and click 'add to cart'. You will a get a pop-up that added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.

How can I pay on your site?

TAt Nishat Linen eStore we have following payment options:

  • (1) Cash On Delivery (Only in Pakistan)
  • (2) Online/Credit Card (Visa or Master Credit/ Debit)

What courier services do you use for shipping?

Shipments within Pakistan are being dispatched by Call Courier/Leaopard/M&P. And all international orders are being dispatched by DHL Courier Co.

What if I am not available at the time of order delivery?

Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to Nishat Linen head office and you will get the email confirmation.

How do I check the delivery status?

After dispatch, you will be provided with a Tracking number for your order through SMS/Email. You can check your order status on Call Courier/Leaopard/M&P and DHL websites for local and international order respectively, copy and paste your tracking numbers to track your order. Links are provided below;

http://www.dhl.com.pk/en/express/tracking.html

https://trackcourier.io/leopard-courier-tracking

http://callcourier.com.pk/Tracking.html

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